Questions about cancelling or rescheduling a lesson? You can always send Stephanie an email, or take a look at the FAQs below.

“I’m traveling to Scotland unexpectedly next week, so I can’t make my harp lesson. Can I cancel without paying?“
Absolutely! Because you’re giving me more than 48 hours notice, just let me know which lessons you can’t make. No charge (but I want to see photos from your Scotland trip). If you had already paid for the lesson, credit will transfer to the following month.
“I’m heading up to the cabin this weekend; I’d like to cancel my lesson tomorrow. Do I still have to pay?”
Since I require 48 hours notice, you’ll still have to pay for that lesson. If you already paid for the month, no worries. Just let me know you can’t come. But if you haven’t paid for that lesson, payment is still due, so we’ll include it in the bill for the next month.
“I wasn’t able to practice this week because my harp broke lots of strings. Can I skip my lesson?
You can skip it, but if it’s in 48 hours or less, you’ll still be paying for it. I’d recommend you come to your lesson and we work on things that don’t need those strings, such as counting, sight-reading, theory, technique, etc.
Or you can ask for a reschedule sometime in the next two weeks (online or in-person). A reschedule is possible only if there is room in my schedule (usually due to other lesson cancellations). Rescheduled lessons can be added to the pre-existing schedule (say, a double lesson the following week) but cannot be used to replace a lesson the following week (because that would be the same as not paying for a lesson that you missed).
“If I reschedule a lesson for later in the week, I’ll end up with two lessons really close to each other. Is it worth it?“
Definitely! Double lessons or rescheduled lessons are a great time to explore different topics on the harp such as sight-reading, learning by ear, interval practice, lead sheets, ornamentation, technique, playing duets, arranging, discussing new repertoire options, etc.
“I have a cold but I feel mostly fine. Should I come to my harp lesson?”
Please request an online lesson! I interact with a lot of people, some of whom have health conditions or elderly family members. For an online lesson, try to take a picture of any music that I don’t own and email or text it to me so I can reference it during the lesson. If you don’t have time to send photos, it’s okay. We’ll make it work.
“The weather forecast predicts 3 inches of snow in the next hour. Should I still come to my harp lesson that starts soon?”
Please opt for an online lesson. Contact me and let me know that you’d prefer an online lesson. No reason to drive in traffic during a blizzard!
I’m not going to make it today. How do I let you know?”
If you have a conflict and can’t make a lesson, email me, text me, or leave a voicemail so I’m not sitting by the door or the computer waiting for you at the appointed time. (I understand that emergencies do happen, so don’t worry if you forget.) No need to call multiple times or send messages in multiple ways.
“I’m going to be 10 minutes late. Should I still come?”
Yes, absolutely! If you are able, shoot me a text or a voicemail to let me know you’re going to be late. If it’s your first time being late, then I will often extend the lesson a bit so you still get your full lesson (my schedule permitting). However, if you are routinely late, I’ll still end the lesson at the scheduled time.
“I’m going to be 15 minutes or more late. Should I still come?”
At this point, it would be considered a missed lesson, unless you are taking hour-long lessons and you notify me that you’re on your way. If we’re doing online lessons, I’ll keep the window open for the first 10 minutes and after than consider it a missed lesson.
“I want to stop taking lessons, but I paid you for the whole month already. Can I get a refund?”
No. Lesson payments or credits are not refundable, so consider using them before you stop.
“I need to pause harp lessons due to life circumstances. Can you hold on to my lesson credits?”
Yes. I can hold credits for up to 6 months, after which they will expire.
“I need to take a break from harp lessons. Will I be able to get my same time slot when I get back?“
Maybe. Returning students have priority in my schedule over new students but your lesson slot will likely fill up if you need to take a break longer than a month or two. I’ll endeavor to fit you back in, but there’s a possibility that the schedule won’t work out.